At Deals Bat Boosters Store, we stand behind our premium baseball and softball equipment just like we stand behind our players. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your gear, our flexible return policy has you covered.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All returned items must be in their original condition – unused, unwashed, with all tags attached and in the original packaging.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on the following products:

  • Adult & Ladies Batting Gloves (worn items cannot be resold)
  • Batting Helmets (safety equipment cannot be returned once opened)
  • Custom Baseball/Softball Uniforms (made-to-order items)
  • Clearance Items (marked as final sale)

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bat Boosters Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange for [Product Name]] I confirm the item is in its original condition with all tags and packaging. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return

Package the item securely with the original packaging and include a copy of your order confirmation. Affix the provided return label (if applicable) or ship to:

Deals Bat Boosters Store – Returns
2332 Fairfax Drive
Rochelle Park, NJ 07662
USA

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your returned item:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable.
  • International Returns: Customs/duties fees are non-refundable.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return.
  • If the exchange item costs more, you’ll be invoiced for the difference.
  • If it costs less, we’ll refund the difference.
  • Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective product (which is rare for our quality baseball equipment):

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange for a free return and expedited replacement

Still Have Questions?

Our customer service team is here to help! Contact us at [email protected] and we’ll respond within 2 business days.